Frequently Asked Questions
1. Does RR Jewellery work with real diamonds?
Yes. We work exclusively with lab-grown diamonds . These are chemically, physically and optically identical to natural diamonds, but are produced sustainably in a laboratory.
2. What material is your jewelry made of?
Our jewelry is made of 18 carat gold (white, yellow or rose gold) or platinum . We only use high quality precious metals.
3. Can I have a piece of jewelry made completely to measure?
Yes! We design each custom piece of jewelry completely based on your wishes. Think of rings, necklaces, pendants or bracelets — everything is designed from scratch.
4. How long does it take to make a custom piece of jewelry?
On average it takes about 4 weeks from the time payment is received and the design is confirmed.
5. Can I return my order?
Custom made jewelry is made especially for you and therefore does not fall under the right of withdrawal . Returns are therefore not possible, unless there is a production error.
6. How much does a custom piece of jewelry cost?
The price depends on your wishes (material, diamond size, design complexity). During the design process you will receive a free price indication. Our 3D configurator (coming soon) will also show a global price.
7. Do I have to pay in advance?
Yes. For custom jewelry, 100% prepayment applies. Only after payment we start designing and producing your unique jewelry.
8. Are the jewelry insured during shipping?
Yes. All jewelry is shipped insured and provided with a track & trace code.
9. What if the jewelry doesn't fit properly?
If a size correction is needed (for example a ring), we can adjust it. Shipping costs for return and reshipment are at your own expense. Please contact us first for instructions.
10. Can I also order from abroad?
Yes, international orders are possible. Please contact us for shipping costs and delivery time to your country.
