General Terms and Conditions

General Terms and Conditions – RR Jewellery

Last updated: [April 14, 2025]

Article 1 – Identity of the entrepreneur

RR Jewellery
Founders: RafhaellaW and Romy
Email address: info@rrjewellery.com
Website: www.rrjewellery.com
Chamber of Commerce number: [fill in]
VAT number: [fill in]

Article 2 – Applicability

  1. These general terms and conditions apply to every offer from RR Jewellery and to every agreement concluded between RR Jewellery and the consumer via www.rrjewellery.com .

  2. By placing an order you agree to these terms and conditions.

Article 3 – Offer

  1. The offer on the website is without obligation, but is compiled with the greatest possible care.

  2. Custom jewelry is made on request and completely customized based on the customer's wishes. These products fall outside the right of withdrawal (see article 6).

  3. Clear information about materials (such as 18 carat gold or platinum), prices and delivery times is stated with each product.

Article 4 – The agreement

  1. The agreement is concluded when the order has been successfully placed and payment has been received.

  2. For custom jewelry, we will send a price proposal and production schedule upon request. Only after your approval and full prepayment, we will start the design and production process.

Article 5 – Prices and payments

  1. All prices are in euros and include VAT.

  2. Custom jewelry requires 100% prepayment.

  3. Payment is made via the payment methods offered on the website.

  4. The customer is responsible for providing correct information. Errors in name, address or specifications are the responsibility of the customer.

Article 6 – Exclusion of the right of withdrawal

  1. Since our jewelry is custom made according to the customer's personal specifications, no right of withdrawal applies (as permitted under Article 10 paragraph 8 of the Dutch Distance Selling Act).

  2. For standard products (if applicable) a cooling-off period of 14 days applies, provided the product is unused and in its original condition. Costs for return shipment are for the customer.

Article 7 – Delivery time and shipping

  1. The average production time for custom jewelry is approximately 4 weeks after receipt of payment.

  2. Shipping is insured and with track & trace.

  3. Delivery times are indicative. Delay does not entitle to compensation or cancellation of the order, unless expressly agreed otherwise.

Article 8 – Warranty and conformity

  1. We guarantee the quality of our jewelry. If a manufacturing defect occurs within a reasonable period of time, please contact us.

  2. Wear and tear from use, damage from improper use or accidents are not covered by the warranty.

Article 9 – Liability

  1. RR Jewellery is not liable for indirect damage, consequential damage or lost profits.

  2. Our liability remains limited to the amount you paid for the product in question.

Article 10 – Intellectual property

All designs, images and texts on the website are property of RR Jewellery or used with permission. It is not permitted to copy or use these without written permission.

Article 11 – Complaints procedure

  1. Do you have a complaint? Please contact us at info@rrjewellery.com . We aim to respond within 3 working days.

  2. If this does not lead to a solution, you can file a complaint with the European ODR platform: https://ec.europa.eu/consumers/odr

Article 12 – Applicable law

All agreements between the customer and RR Jewellery are subject to Dutch law.